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Second house in Texas

Military housing: Challenge accepted

On October 9, 2009, at 3:00 p.m., a knock on my door surprised me. I assumed it was one of the neighborhood kids asking to play with one of my boys at the park. As it was a Friday, I was ready to sit at the park with the other parents and have an adult beverage in one of those kid’s cups from Chili’s. I was months into a deployment so I had earned it. Much to my surprise, it was one of the military housing managers, Kathy. Beside her stood someone vaguely familiar. Also, with a deployed husband, I automatically feared the worst. Sensing my unease, they jumped straight to the point.

“Mrs. Kuester, we need to renovate your kitchen and you have until the end of the month to vacate your house.”

The first thing into my brain and out of my mouth was, “Over my dead body!”

The man, Jason spoke again, “I don’t think you understand. You don’t have a choice.”

And that’s when the challenge was accepted.

Finding out what I was made of

Anyone that knows me knows that if you back me into a corner, ask me my opinion or challenge me, I will fight back. Poor Jason had no idea that I was not passive. He and I were both about to find out what I was made of. (Find out more about me: https://missykuester.com/have-you-heard-about-missy-kuester/)

Let me back up.

Our family arrived at Randolph AFB near San Antonio, Texas in July 2008. We owned a home in Delaware that had not sold. Therefore, we felt it more economical to live on base. The day before arriving, Randolph military housing called to tell us a house was available. On our check-in, the housing office explained that the kitchen would be renovated in the next year and may require us to move out. We agreed because we were desperate. We moved into the house on August 22. A private contractor, Pinnacle Hunt had taken over months before so things were in a stage of transition.

We pretty much lived in bliss at 5 Northeast Road. With family in the Dallas area, new and old friends, and great neighbors, we were content. We loved the 1920’s character and charm of the on-base housing. Even though it had an outdated kitchen, I was thrilled to have a base house.

A bit of history on Randolph AFB Housing: https://www.433aw.afrc.af.mil/News/Article-Display/Article/1547475/history-comforts-of-home-coexist-at-jbsa-randolph-housing/

Early in 2009, we found out Magnum would be deploying. In preparation for his deployment, we informed Pinnacle he would leave in May. The house across the street (6 Northeast Road) became vacant a few weeks before.  We requested that we be allowed to move into it. “Perfect,” they said. So, with the help of neighbors and my family, we relocated to the house across the street.

May came and went, Magnum left, our lives resumed until that knock on the door.

The fight was on

By this point in my military spouse career, I had endured many deployments, gave birth to a baby in a foreign country with Magnum deployed, and moved…a lot. I felt confident in my abilities to keep things afloat. So, as soon as they told me I needed to vacate to renovate a kitchen that had already been updated but now needed to be updated again (lookup government fraud, waste, and abuse) I was upset. My first call was to Chris’s commander.  He was an imposing man, probably about 6’4″. He also happened to be a really good guy. We agreed to meet at the housing office. Upon our arrival, he did the talking. He asked to speak to Kathy, the manager. We went through the whole song and dance about ‘Did we have an appointment?’ and ‘Was she expecting us?’ No, and No but we were not leaving.

The great thing about the colonel besides his physical stature, his cool demeanor, his smart brain, and the eagles on his lapels was his notebook. Something so simple conveyed that he was serious. The air shifted when he withdrew that notepad from his pocket.

Throughout the process I quietly observed. The manager, Kathy answered the colonel’s questions and filled in blanks. He scribbled their answers in his notebook. Then he turned to me and asked one simple question, “Missy, is that how it happened?” I said a simple ‘no’. And the fight was on! The colonel gave the manager homework and we dispersed with a plan.

The military spouses’ guide to a fight, 10 things that may help you

There are a lot of details I am leaving out but I need to get to the point of this post. Sadly, this type of behavior is still ongoing. I want to share things that worked and what I learned throughout this process so it may help other military spouses.

  1. You should always start with the chain of command, even if you don’t have faith in them. Give them an opportunity to do what is right. Proceed from there.
  2. You find out who your friends are.  I heard from many people that my name was often mentioned during morning meetings on base. Well-meaning people offered their sympathy but no real help. The wing commander called near the end of this ordeal with no real help but empty words. One person stood out. We were friends before this event and he and his wife supplied me with pitchers of sangria during the deployment. In another world, before housing privatization, he had more say in the matter. He did try to speak up and he was told it was no longer his lane. One day, I received word that a Congressional complaint was filed on my behalf. I could only guess it was him.
  3. It’s important to get the word off base.  This was a valuable lesson taught to me by my friend Angie. She guided me through the ordeal. She sent messages to all the contacts she had in town; reporters, news outlets, bloggers, politicians, etc. When the wing commander said to me, “I’m getting phone calls from outside of base about your situation and we don’t like that to happen,” I knew I had peoples’ attention. Get the word out! I equate it to an abuser threatening you to not tell anyone. Tell someone!
  4. Document EVERYTHING!  I learned this early on with the colonel’s notebook. Write down everything. Record conversations, keep emails, and remember, that tablet may be your best weapon. People will lie, say they don’t recall or change their story. You need a record to protect yourself.
  5. Find your Allies.  Yes, you will find out who your friends but you need allies. I found people within the military housing office that did not agree with what was going on. Our maintenance guys were with housing before privatization. They were familiar with these older homes. Even before this saga, I appreciated them. During our future renovation phase when I was living in another house temporarily, they met me at the house to let me get personal items. Don’t look down on the people who have the actual keys to your home.
  6. Don’t ask, tell people what you need and want.  This was another valuable piece of advice from Angie. I stopped being sheepish and instead stated what I needed and wanted. At some point, they realized I wasn’t going to back down and therefore started meeting my demands. I wasn’t mean spirited but stood firm in what I needed. My kids were already without their dad, now they were being forced from their home.
  7. Find resources and help outside of the military spectrum.  Tap into resources outside the gate. I reached out to the VFW and The American Legion. Both of those organizations reached out to Public Affairs and put pressure on them. I sent emails and made phone calls almost daily to obtain advice and find out my rights. Educate yourself. One of the best ways to bring about change or bring awareness to a situation is to contact your Congressman’s office.
  8. It’s not always about you.  This has two meanings. Sometimes, the military housing office, management, and contractors are just doing what they are told. While it’s hard to not take it personally, it isn’t a direct attack on you even though that’s how it feels. Also, remember when you are fighting, keep in mind all those families that will come after you. As I told management many times, “What are you doing to the first term Airman (Solider, Marine), who is 19, new to the military, has a wife and a baby?” Always work so that you relieve some of the hardship for others.
  9. Shoot for the moon and hope to land on the stars.  After I learned to tell people what I needed, I shot for the moon. Initially, they wanted me to move entirely to a new house and never return. I asked the housing manager if she ever moved 3 times in one year. She then understood what they were asking of us. When they said I needed to move for 4 months, I told them to find me a place on base. They suggested a TLF room, but it was not comparable to our house and wouldn’t allow my dog. I also requested a furnished house on base and I got it.
  10. Use the power wisely.  After a while, I realized my power in this situation. The goal was to use it in a way that got us to our desired endpoint, a house with a new kitchen. It had to be done and the housing office wasn’t going away. The contractor slated our house to be the last one to be remodeled to allow time for Chris to return from his deployment. When workers failed to show up one day to work on my house, I called Hunt Headquarters. I informed them it was costing them more money every day I was displaced. From that day on, workers never failed to show up to work and eventually finished ahead of schedule. I think they were just tired of me. What I never did was become mean, resorted to name-calling, or became overly demanding. Keeping a level head and ultimately working together made the process go faster.

At the end of the day

At the end of the day, it all worked out for our family. I can’t say the above will work in every case for every person. Each situation is different. Our situation was a matter of inconvenience, not safety. If my experience can help even one person or give them the courage to speak up, then we win. Military families are resilient. But we also endure things that many people don’t. Our homes are our refuge. It’s the one place where we have a little bit of control in a lifestyle that requires us to be flexible, resilient, and brave. In the end, no matter the outcome, all that matters is that you are safe, healthy, and together.

And the next time someone tells you that you don’t have a choice, remember you do have power in the situation. I wonder what Jason is up to these days.

I wrote this post sharing my experience after becoming involved with MHAN, a great resource for military families living in military housing with private, managing contractors. http://militaryhousingadvocacynetwork.org/